Privacy Policy


Last updated: April 4, 2025

Welcome to Blocktopus. This policy explains how we handle your personal information when you sign up for and use our website (blocktopus.ai) and associated services. Where we say 'we', 'us', or 'our', we mean Blocktopus. Where we say 'third party', this means anyone who is not you or us, such as another person or organization.

Transparency and privacy are core values at Blocktopus. We regularly review and update this policy to reflect new features, functionality, and legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information. We will notify you of significant changes to this policy.

Information We Collect and How We Use It

To provide our services, including identity verification (KYC/AML), we collect information you provide and information generated through your use of the platform. This includes:

  • Account Information: Name, email address, password, and other details needed to create and manage your account.
  • Identity Verification Data: Information and documents you submit for KYC/AML checks, such as government-issued ID details (number, expiry date), date of birth, nationality, address, photos/scans of ID documents, and potentially biometric data derived from photos for verification purposes.
  • Proof of Address Data: Documents submitted to verify your address, such as utility bills or bank statements.
  • Facial Recognition Data: Information derived from facial images you provide, used solely for comparing your selfie with your ID photo to verify your identity and prevent fraud. We indicate when AI analysis is used.
  • Technical Information: IP address, device information, browser type, and usage data collected automatically when you interact with our website, used for security, analytics, and service improvement.
  • Wallet Information: Public cryptocurrency wallet addresses associated with your account, used to facilitate transactions and interactions with DApps/Organizations.
  • Communication Data: Records of your communications with us, such as support requests.

How We Share Your Information

We share your information only in specific circumstances and with appropriate safeguards:

Sharing Para2

  • With Organizations You Choose: When you use Blocktopus to perform KYC for a specific third-party organization (e.g., for a token sale or DApp access), we share the necessary verification status and potentially underlying data with that organization, based on your explicit consent and their requirements. This enables auditing and access control.
  • With Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as identity verification technology providers, cloud hosting (AWS), security services, and analytics tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • For Legal Reasons: We may disclose your information if required by law, regulation, legal process (like a subpoena), or governmental request. We may also share information if we believe it's necessary to detect, prevent, or address fraud, security issues, or illegal activity, or to protect the rights, property, or safety of Blocktopus, our users, or others.
  • For Fraud Prevention: In cases of suspected or confirmed identity fraud or other offenses, details may be shared with fraud prevention agencies and potentially law enforcement.

Sharing Para3

Security and Data Location

We implement robust technical and organizational measures to protect your personal information. Data is transmitted securely using TLS encryption. Information is stored encrypted at rest in secure data centers (primarily AWS facilities located in Europe). Access to your personal information by Blocktopus employees is strictly limited on a need-to-know basis for specific purposes, such as:

  • Providing customer support or troubleshooting issues you report.
  • Investigating and resolving service malfunctions or security incidents.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, resolving disputes, enforcing our agreements, and complying with legal and regulatory obligations (such as KYC/AML record-keeping requirements). Retention periods may vary depending on the type of data and applicable legal requirements. When data is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights and Choices

You have rights regarding your personal information. Depending on your jurisdiction, these may include the right to: Access the information we hold about you (you can view much of this via your KYC Dashboard); Correct inaccurate information; Request deletion of your information; Restrict or object to certain processing; Withdraw consent where processing is based on consent; and Data portability. To exercise these rights, please contact us at support@blocktopus.ai. We will respond to your request within a reasonable timeframe, typically within 30 days, in accordance with applicable law. Please note that we may need to verify your identity before processing your request, and certain legal obligations (e.g., AML record-keeping) might prevent immediate deletion of some data.

Cookies

We use cookies and similar technologies on our website. These are small files stored on your device. We use essential cookies required for website functionality and security. We may also use analytics cookies (if you consent) to understand how our site is used and improve it. You can manage cookie preferences through your browser settings.

Analytics

We use third-party analytics tools to collect aggregated, de-identified information about your device and how you use our website and services. This helps us understand usage patterns, diagnose problems, and improve our platform. This data cannot be used to identify you personally.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@blocktopus.ai
Address: Blocktopus Single Member P.C. - Sofokli Venizelou 92, 152 31, Athens, Greece